Privacy & Policies
By using SalonFlow POS, you agree to follow our terms and conditions that ensure a secure and transparent experience for all users. Our salon software and aesthetic clinic software is designed to support your business with reliability and data protection. We encourage all salons, aesthetic clinics, and makeup studios to review these terms to understand how SalonFlow POS operates, manages data, and delivers trusted appointment booking software services across GCC countries and worldwide.
-
Information We Collect
- Personal information: name, phone number, email, salon business name.
- Payment details: we do not store any card information for payments.
- System usage: IP address, browser type, feature usage, log timestamps.
- Staff and customer data entered into the system by account owners.
-
How We Use Your Data
- Provide access to the platform and manage your account.
- Send administrative notifications and service updates.
- Improve user experience and detect unusual activity.
- Maintain backups to protect from data loss or corruption.
-
Risks and Mitigation:
- Unauthorized access: mitigated by secure login, encrypted communication, and role-based permissions.
- Data loss: addressed through daily backups and cloud replication.
- Data misuse: our staff is trained in secure handling; strict access control enforced.
-
Third Party SMS Service
- SalonFlow uses third-party SMS service providers (e.g., Branded SMS providers) to send appointment confirmations, reminders, and updates to your customers. Business details such as name, sender ID, and customer phone numbers may be shared with these services for the sole purpose of SMS delivery.
-
Key risk considerations and best practices:
- Ensure no sensitive customer data (e.g., payment info) is included in SMS content.
- Use sender IDs that are aligned with your business identity.
- Monitor SMS delivery reports and avoid spamming customers.
-
Your Rights:
- Right to request access to your data
- Right to correct or delete information.
- Right to restrict processing or lodge a complaint.
-
Contact
For assistance, contact us at support@salonflowpos.com